Privacy Policy

Last updated:

Information We Collect

We collect information that you provide directly to us when you contact us, place an order, or interact with our services. This includes:

Name and contact information (email address, phone number)
Shipping and billing addresses
Payment information (processed securely through third-party payment processors)
Communication preferences and messages you send to us

We also automatically collect certain information when you visit our website, including your IP address, browser type, device information, and usage patterns through cookies and similar technologies.

How We Use Your Information

We use the information we collect to:

Process and fulfill your orders
Communicate with you about your orders, inquiries, and our services
Improve our website and customer experience
Send you marketing communications (with your consent)
Comply with legal obligations and protect our rights

Legal Basis for Processing (GDPR)

Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds:

Contractual necessity: To fulfill our contract with you when you place an order
Legitimate interests: To improve our services, prevent fraud, and ensure website security
Consent: When you voluntarily provide information or opt-in to marketing communications
Legal obligation: To comply with applicable laws and regulations

Sharing and Disclosure of Information

We do not sell your personal information. We may share your information with:

Service providers who assist us in operating our website and conducting business
Payment processors to handle transactions
Shipping companies to deliver your orders
Legal authorities when required by law or to protect our rights

Data Protection

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure.

Your Rights and Options

You have the following rights regarding your personal data:

Access: Request a copy of the personal data we hold about you
Rectification: Request correction of inaccurate or incomplete data
Erasure: Request deletion of your personal data under certain circumstances
Restriction: Request limitation of processing in specific situations
Portability: Request transfer of your data to another service provider
Objection: Object to processing based on legitimate interests
Withdraw consent: Withdraw consent at any time where processing is based on consent

To exercise these rights, please contact us using the information provided in the Contact Information section below.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable data protection laws.

Data Retention Periods

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Order information is typically retained for seven years for accounting and legal purposes.

Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Third-Party Services

Our website uses third-party services that may collect information about you:

Google Ads: Conversion tracking and remarketing services
Google Analytics: Website analytics and usage statistics
Google Maps API: Location services and map displays

These services have their own privacy policies. We encourage you to review their policies to understand how they collect and use your information.

Use of Cookies

We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content. For detailed information about our cookie practices, please see our Cookies Policy.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on this page and updating the "Last updated" date.

Data Controller

The data controller responsible for processing your personal data is:

Removehip
Stadhouderskade 63
1072 AD Amsterdam, Netherlands
Phone: +31 20 662 1670
Email: star@removehip.world

Supervisory Authority

If you are not satisfied with our response to your data protection concerns, you have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens - AP).

Autoriteit Persoonsgegevens
Bezuidenhoutseweg 30
2594 AV Den Haag, Netherlands
Phone: +31 70 888 8500
Website: autoriteitpersoonsgegevens.nl

Contact Information

If you have questions, concerns, or wish to exercise your rights regarding this Privacy Policy, please contact us:

Removehip
Stadhouderskade 63
1072 AD Amsterdam, Netherlands
Phone: +31 20 662 1670
Email: star@removehip.world